Frequently Asked Questions
Necklace Sizes
Necklace length is included in the product description for each piece. Depending on the design, it is sometimes possible to lengthen a piece by adding an extender chain across the back of the neckline for a minimal additional charge. To explore this possibility, please contact us via email
Contact Us and we will respond to you as quickly as possible. Please keep in mind that the piece in which you are interested may sell in the meantime.
Necklace Sets
Most necklaces are sold with a coordinating pair of earrings. If you do not wear earrings, you may wish to consider giving your pair as a gift. They make great stocking stuffers or “just because” gifts.
Earring Inventory
We try to keep our earring inventory as accurate as possible. Unfortunately, this is not feasible during craft shows when many earrings are sold in a short span of time. Inventory is adjusted within a few days following a show; however, some earrings ordered during the adjustment period may no longer be available. In this case, you will be notified, and you can either choose another selection of comparable value or request a refund.
Did you see a pair of earrings at one of our shows that you can’t find on our website? Please contact us via email
Contact Us and include as much information as possible about the design. We might have the pair that caught your eye in our show stock.
Earring Sizes
All of our earring descriptions include length in inches. In addition, the ear model we use to display our earrings is a life-size model that will give you a good idea of how our earrings will hang when worn.
Earring Options
All of the earrings which appear on our website are designed for pierced ears. While most of our earrings are handcrafted on earwires, some designs can be converted to posts or clip-ons for a minimal additional charge. To explore this possibility, please contact us via email (use Contact Us tab). We will respond to you as quickly as possible. Please keep in mind that the piece in which you are interested may sell in the meantime.
Proper Care of Jewelry
Lotions and sprays will permanently damage the finish on jewelry and should be avoided. To protect your jewelry, always put it on last, after lotions have been completely absorbed and sprays completely dried.
All metals can tarnish simply by their exposure to air and humidity. To protect the finish on your jewelry, consider storing each piece in a clear, resealable plastic bag. For further protection, add a desiccant gel pack (one of those little white packets from a new purse or shoe box), and then press out the air before sealing.
Jewelry can break when it is dropped on a hard surface. When putting on your jewelry, consider standing on a carpet, sitting on your bed, or covering your sink or dresser with a thick towel.
How Silk Tie Scarves Are Made
All stitching, including the delicate inner lining, is meticulously removed from the original three designer ties. The ties are then cut and the pieces arranged until the most striking pattern is formed, and then sewn together into a unique, stylish scarf. Lying flat, the finished scarf measures ~16” x ~10”. When worn, it drapes softly just below the bust line.
All Silk Tie Scarves are one-of-a-kind. Your purchase will also include a signature artist photo card showing both the finished scarf and the original ties. The designer brand labels from all three re-purposed ties are also included as evidence of the unique origin of your scarf.
Custom Orders for Silk Tie Scarves
For a truly unique gift for yourself, mother, daughters, sisters and friends, consider custom infinity scarves created from ties belonging to a loved one such as a spouse, father, son, brother, etc. Each scarf will include a signature artist photo card with the name of the person who originally owned the ties. These one-of-a-kind scarves will become family heirlooms to be treasured and passed along.
Pricing for custom scarves is as follows:
- One or two scarves: $75 each
- Three or four scarves: $70 each
- Five or more scarves: $65 each
As it takes time to create a custom scarf, please plan ahead for gift-giving occasions. For more information, please contact us at info@robinettedesigns.com.
Gift Cards
If your purchase is a gift, the package can be shipped directly to the recipient. If requested, a gift card will be included free of charge, and the invoice will not contain pricing information.
Customized Requests
If you fall in love with a particular piece that is already ‘sold’, we may be able to create a similar piece for you. We may also be able to create a custom piece for you based on similar designs in our inventory. Please contact us via email
Contact Us and include as much information as possible about the design that interests you. Please keep in mind that custom orders can take several weeks to fill. This is particularly true during the holiday season.
Odds & Ends
All of our pieces are photographed under natural lighting conditions to reflect their true color. However, due to variations in individual monitor settings, items may not be exactly the same shade as they appear on your computer screen.
For all other questions, including special requests, please contact us via email Contact Us.